International Shipping
BKMedStore ships surgical and medical supplies worldwide from our facility in Brooklyn, New York. Orders are dispatched through DHL, FedEx, UPS, and USPS, with shipping calculated at checkout based on destination, weight, and service level.
International orders are sent on a Delivered Duty Unpaid (DDU) basis, meaning any customs duties or import taxes are assessed by the destination country and paid by the buyer on arrival.
This page explains where we ship, how orders are handled, how long delivery takes, and what to expect regarding customs and tracking. If you need a formal quote for a bulk or hospital procurement order, contact our team directly and we'll prepare one.
Does BKMedStore ship internationally?
Yes. We ship to buyers across North America, Europe, the Middle East, Asia, Africa, Oceania, and Latin America. Our catalog of surgical staplers, reloads, energy devices, sutures, clips, wound-care products, and patient-monitoring supplies is available to:
- Clinics
- Hospitals
- Distributors
- Veterinary practices
- Research institutions
- Individual professional buyers
Because we are a United States–based supplier, all prices are shown and charged in US dollars (USD). Your bank or card provider handles the conversion to your local currency at their prevailing rate.
Which countries do you ship to?
We ship to the large majority of countries served by our carrier network. Rather than list every destination, the practical rule is simple:
If a live shipping rate appears for your address at checkout, we can ship to you.
If no rate appears, the destination is currently outside our carrier coverage or subject to a restriction — contact us and we'll confirm whether an alternative route is possible.
A small number of destinations are excluded because of carrier limitations, sanctions, or export-control rules that apply to medical goods. We do not ship where doing so would breach US export regulations.
How are international orders shipped?
Every order ships from our Brooklyn, New York location through an established carrier account. The services available at checkout depend on your destination:
CarrierServiceNotesDHLExpress WorldwideFast, tracked, duty-prepaid capable service for most countriesFedExInternational (Priority, Economy, Connect Plus)Tracked air and ground optionsUPSWorldwide (Saver, Expedited, Express)Tracked express servicesDHLeCommerceMore economical tracked option for lighter parcels where time sensitivity is lower
At checkout you'll see the services that apply to your address with their live, carrier-calculated rates. You choose the speed and price that suit the order.
How long does international shipping take?
Transit time depends on the destination and the service selected. As a general guide from dispatch:
- Express air services (DHL Express, FedEx/UPS Express): [e.g. 2–6 business days] to most major markets
- Economy international services: [e.g. 5–12 business days] depending on region
- Remote or customs-heavy destinations: may take longer while clearance is completed
Orders are processed and dispatched within [e.g. 1–2 business days] of payment, excluding weekends and US public holidays. Customs clearance in the destination country can add time that is outside our and the carrier's direct control.
Do I have to pay customs duties or import taxes?
International orders are shipped Delivered Duty Unpaid (DDU). This means the product price and shipping cost you pay at checkout do not include any customs duties, import VAT/GST, or clearance fees charged by your country.
Those charges, if any, are billed to you by the carrier or customs authority when the shipment arrives, and they must be settled for the goods to be released.
- Duty and tax amounts vary by country, product classification, and order value, and are set by your local authorities — not by BKMedStore.
- If you need the product's harmonized tariff information or a commercial invoice for customs, contact us before ordering and we'll provide the documentation.
- Buyers are responsible for ensuring the products they order can be lawfully imported into their country. Some regions require medical-device registration or an authorized importer for certain items.
How do I track my international order?
Once your order ships, you'll receive a confirmation email with the carrier name and a tracking number [timing, e.g. "within 24 hours of dispatch"]. You can follow the shipment on the carrier's website (DHL, FedEx, UPS, or USPS) from pickup through customs clearance to final delivery.
If tracking hasn't updated or a shipment appears delayed in customs, our team can help you follow it up with the carrier.
Can I get a shipping quote for a bulk or hospital order?
Yes. For large-volume, palletized, or recurring procurement orders, we can prepare a tailored freight quote and arrange the appropriate service, including duty-prepaid (DDP) handling where available.
Reach out with your destination, item list, and quantities, and we'll respond with pricing and lead times.
Need help with an international order?
Our team supports professional and B2B buyers with sourcing, documentation, and shipping questions.
- Email: sales@bkmedstore.com
- Phone: +1 (929) 293-2322
- Based in: Brooklyn, New York, United States
- Business hours: Monday to Friday, 9:00 AM – 9:00 PM EST
Frequently Asked Questions
Does BKMedStore ship worldwide?
Yes. BKMedStore ships surgical and medical supplies worldwide from Brooklyn, New York, using DHL, FedEx, UPS, and USPS. If a live rate shows at checkout for your address, we can ship to you.
Are customs duties included in the price?
No. International orders ship Delivered Duty Unpaid (DDU). Any customs duties or import taxes are set by your country and paid by you on arrival, separately from the checkout total.
What currency are prices in?
All prices are shown and charged in US dollars (USD). Your card provider converts to your local currency at their own rate.
How long does international delivery take?
Express services typically deliver in 7–10 business days and economy services in 8–12 business days after dispatch, plus any time needed for customs clearance in your country.
Will I get tracking for an international order?
Yes. Every shipment includes a tracking number sent by email after dispatch, so you can follow it through customs to delivery.
Can BKMedStore prepare documentation for customs?
Yes. We can provide a commercial invoice and tariff information for your shipment. Contact us before ordering if you need specific import documentation.
