Answers to common questions about BKMedStore - our company, ordering, shipping, returns, products, and international procurement. For anything not covered here, contact our team and we'll help.

About BKMedStore

What is BKMedStore?

BKMedStore is a Brooklyn, New York–based supplier of surgical and medical supplies, specializing in surgical consumables such as staplers, reloads, energy sealers, sutures, clips, and wound-care products, as well as medical devices and spare parts. We serve clinics, hospitals, distributors, veterinary practices, research institutions, and professional B2B buyers.

Where is BKMedStore located?

BKMedStore operates from Brooklyn, New York, in the United States, and ships domestically across the US and internationally worldwide.

What brands does BKMedStore carry?

We carry products from major surgical and medical manufacturers, including Ethicon, Covidien/Medtronic, 3M/KCI, and others, across staplers, energy devices, sutures, clips, and wound management.

Is BKMedStore a distributor or a reseller?

BKMedStore is a medical supplies reseller specializing in surgical consumables and medical device parts, offering both current and short-dated inventory at competitive prices.

How do I contact BKMedStore?

You can reach our team by email at sales@bkmedstore.com or by phone at +1 (929) 293-2322 during business hours, Monday to Friday 9:00AM to 9:00 PM EST. For bulk or procurement enquiries, contact us directly for a tailored quote.

Ordering & Payment

How do I place an order?

Add the products you need to your cart and check out through our secure online store. Each product page lists the brand, SKU/reference, condition, and expiration information so you can confirm exactly what you're ordering before purchase.

What currency are prices shown in?

All prices are shown and charged in US dollars (USD). If you are ordering from outside the United States, your bank or card provider converts to your local currency at their prevailing rate.

What payment methods do you accept?

We accept credit/debit cards through our secure checkout. Payment is processed at the time the order is placed.

Can I get a quote for a bulk or hospital order?

Yes. For large-volume, recurring, or hospital procurement orders, contact us with your item list, quantities, and destination, and we'll prepare a tailored quote with pricing and lead times.

Do you offer discounts on bulk purchases?

Volume and repeat-order pricing may be available depending on the products and quantities. Contact our team with your requirements for a quote.

Will I receive an order confirmation?

Yes. After checkout you'll receive an order confirmation by email, followed by a dispatch email with tracking once your order ships.

Shipping & Delivery

Does BKMedStore ship internationally?

Yes. BKMedStore ships worldwide from Brooklyn, New York, using DHL, FedEx, UPS, and USPS. Shipping is calculated at checkout based on your destination, weight, and chosen service. If a live rate appears for your address at checkout, we can ship to you.

How much does shipping cost?

Shipping is carrier-calculated at checkout, so you see live rates for your address and can choose the service and price that suit your order. Rates vary by destination, weight, and speed.

How long does delivery take?

Domestic US orders typically arrive within 4-5 business days. International express services generally deliver within 5-7 business days and economy services within 8-12 business days after dispatch, plus any time needed for customs clearance.

How quickly are orders dispatched?

Orders are processed and dispatched within e.g. 1–2 business days of payment, excluding weekends and US public holidays.

Which carriers do you use?

We ship through DHL (Express and eCommerce), FedEx International, UPS Worldwide, and USPS, with the available services shown at checkout for your destination.

Do I have to pay customs duties or import taxes?

International orders ship Delivered Duty Unpaid (DDU). Customs duties and import taxes are set by your country and paid by you on arrival, separately from the checkout total. Buyers are responsible for ensuring products can be lawfully imported into their country.

How do I track my order?

Once your order ships, you'll receive an email with the carrier and tracking number so you can follow the shipment from dispatch through customs to delivery. If tracking stalls, our team can help follow it up with the carrier.

Can you provide customs documentation?

Yes. We can supply a commercial invoice and tariff information for international shipments. Contact us before ordering if you need specific import documentation.

Returns & Cancellations

What is your return policy?

All items are sold as-is, with no returns or refunds unless explicitly stated in the listing.

How do I start a return?

Contact our team with your order number and the item you'd like to return. We'll confirm eligibility and provide return instructions. Do not send items back without contacting us first.

Can I cancel or change my order?

Orders can be changed or cancelled before they are dispatched. Once an order has shipped, it is handled under our Returns policy. Contact us as soon as possible if you need to make a change.

What if my order arrives damaged or incorrect?

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and photos, and we'll arrange a replacement or resolution.

Products & Collections

What types of products does BKMedStore sell?

Our catalog spans surgical staplers, stapler reloads, sealers and cutters, sutures, trocars, clips and appliers, catheters and guidewires, specialized wound management, patient-monitoring accessories, respiratory supplies, orthopedic consumables, portable ultrasound, and medical device parts.

What are your main product collections?

Key collections include Staplers, Sealers and Cutters; Stapler Reloads; Clips and Appliers; Specialized Wound Management; Surgical Sutures; Surgical Trocars; Catheters and Guidewires; Patient Monitoring Accessories; and Portable Ultrasound Machines.

How do I find a specific product or SKU?

Use the search bar with the product name, brand, or SKU/reference number, or browse the relevant collection. Each product page lists the manufacturer, reference number, condition, and expiration details.

Are your products genuine, brand-name items?

Yes. We supply genuine, brand-name surgical and medical products from manufacturers such as Ethicon, Covidien/Medtronic, and 3M/KCI. Each listing states the manufacturer and reference number.

Are products single-use or reusable?

Most surgical consumables are single-patient-use to maintain sterility and performance. The reuse designation is stated in each product's Instructions for Use (IFU).

Do product pages show stock and expiration dates?

Yes. Product pages display availability and, where applicable, the expiration or lot information, so you know exactly what you're purchasing before you buy.

What is the difference between Harmonic and LigaSure devices?

Harmonic devices use ultrasonic energy and cut while they coagulate, while LigaSure devices use bipolar radiofrequency energy and pressure to seal vessels up to 7 mm before division. Both are used for vessel sealing; the choice depends on the procedure and surgeon preference.

How are stapler reloads selected?

Reloads are chosen by staple height, which is color-coded to tissue thickness, and by staple-line length in millimeters. They are specific to the stapler platform and are not interchangeable between devices.

Expired & Short-Dated Supplies

Does BKMedStore sell expired medical supplies?

Yes. We offer a clearly labeled selection of expired and short-dated supplies. Expired items are sold for non-clinical purposes such as training, simulation, research, education, veterinary use, and display, and are not intended for use on human patients.

Can expired surgical supplies be used on patients?

No. Expired supplies are not for clinical use on human patients. They are offered only for non-clinical applications such as education, research, training, and veterinary use, and each is clearly marked with its expiration date.

Why would someone buy expired medical supplies?

Training programs, simulation labs, research institutions, educators, and veterinary practices use expired surgical supplies for hands-on practice and study at a lower cost than in-date clinical stock.

Are expiration dates clearly listed?

Yes. Product pages for dated items display the expiration and lot information so buyers know exactly what they are purchasing.

What are Sale items?

Sale items are supplies offered at reduced prices, often short-dated stock, overstock, or clearance products in their original condition. The condition and dating are listed on each product page.

International & Procurement

Which countries does BKMedStore ship to?

We ship to most countries covered by our carrier network across North America, Europe, the Middle East, Asia, Africa, Oceania, and Latin America. If a shipping rate appears at checkout for your address, we can ship to you. We do not ship where doing so would breach US export regulations.

Do you support healthcare and B2B procurement buyers?

Yes. We support clinics, hospitals, distributors, and institutional buyers with sourcing, bulk quotes, and shipping documentation. Contact our team for procurement enquiries.

Can you ship to the Gulf region (UAE, Saudi Arabia, Qatar)?

We can ship to many Gulf destinations through our carriers, subject to rate availability at checkout and the buyer's compliance with local medical-device import requirements. Contact us to confirm options for your destination.

Who is responsible for import compliance?

Buyers are responsible for ensuring the products they order can be lawfully imported and, where required, registered in their country. Some regions require medical-device registration or an authorized importer for certain items.

Can I get a commercial invoice for my shipment?

Yes. We provide a commercial invoice and tariff information for international orders. Contact us before ordering if you need specific documentation for customs clearance.